Community Engagement Officer

Department (and Section)
Zoos and Engagement - Z&E Whipsnade - Engagement & Interpretation WZ
Closing Date
Officer / Advisor / Executive / Coordinator
Position Type
Full-Time / Permanent
Advertised Salary
£30,391 including 0.5% weekend enhancement


The Zoological Society of London (ZSL), a charity founded in 1826, is a leading international conservation, science and education charity. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries around the world and through education and engagement at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.

Role Profile

ZSL is looking for a Community Engagement Officer to join our Community and Learning team to provide a key role of delivering the Community Engagement Programme sections of the wider Community & Learning Plan.  This role will ensure the development and the delivery of the programme which will engage our local community and diversify our audience engagement. 

Main Duties and Responsibilities

  • Develop and implement the CE programme sections of the Community & Learning strategy which includes planned and coordinated local community engagement activities.
  • This role will play a key part in increasing and improving Zoo inclusivity, diversity and accessibility. Work with under-represented audiences and relevant stakeholders to improve accessibility in all aspects of the zoo experience
  • Develop and deliver community programming and participation aligned with the targets of the Community Engagement plan.
  • Identify and report against KPI’s and impact measures that demonstrate the programme is aligned to the Zoo Proposition and ZSL 200 Strategy objectives. 
  • Ensure all outreach and partnerships activities are within the parameters of the delegated budgets.
  • Attend and actively contribute to internal and external meetings and conferences as required.
  • Work closely with the Volunteer Manager to create appropriate volunteering opportunities for the community groups.
  • Develop and plan the ASC Volunteering project and VI Volunteering Project.
  • Work closely with Marketing to finalise and implement the Community Access Scheme.

To download the full job description, please click here

Person Specification

  • Be educated to degree level or able to demonstrate equivalent critical skills based on previous experience of working within community setting. 
  • Experience or study of a relevant subject such as (social science, psychology, museum studies, educational or communication discipline) would be advantageous. 
  • Have exemplary project management and event delivery skills. 
  • Extensive knowledge of audience consultation and co-designing a programme of activities. 
  • Have some experience or being part of planning and delivering learning activities to community groups. 
  • Knowledge of evaluation and visitor research analysis. 
  • Working with a range of audiences
  • Prior experience of conducting visitor consultations, preferably within a zoo, aquaria or museum context 
  • Strong report writing skills.  
  • Excellent communication skills required to approach and engage members of the public in evaluation, putting them at ease.


Working Conditions


This position will have a mixed model of working – both office based but considerable travel to the local community will be required plus programming being delivered in the Zoo. This may require working some evenings and/or weekends.


What do we offer?


You will have access to a blended program of Wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Program as well as regular webinars and activities around mental, physical, social and financial wellbeing. The opportunity to be part of an organisation that is committed to improving diversity and inclusion.


Other benefits include 25 days holiday, life assurance, stakeholder pension (employer contribution is matched up to 12%), complimentary zoo tickets with a 30% discount in shops and online, subsidised canteen, enhanced paternity and maternity leave, season ticket loan, cycle to work scheme, discounted gym membership and access to a wide range of learning and development opportunities.

To Apply

We encourage applications from all backgrounds and know the value of having a team of employees with diverse skills, experiences, and abilities. We actively encourage applications from those currently under-represented in Conservation including people of colour and people with disabilities. 


Applicants will need to upload their CV and covering letter (detailing relevant experience and skills) via our ZSL online portal. Click the "Apply for this job online" button. If you have any questions about how your experience may meet the criteria or questions about the role, please contact and they will put you in touch with a member of the interviewing panel.


Closing date for applications: Midnight (23:59) Monday 30th January 2023


The Zoological Society of London is a charity registered in England and Wales: no. 208728.


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